Shipping Policy:
Free Shipping on orders over $135.00
We currently ship to the U.S. (excluding Arkansas & Utah)
https://www.e-cigarette-forum.com/forum/threads/arkansas-act-1235-sb978-shuts-down-online-sales.689112/
E-Liquid sales to Indiana are prohibited by law. Customers who place an order containing E-Liquid that is shipped to Indiana will be contacted by us via e-mail within 24 hours (Excluding Sundays and Major Holidays) of placing the order. Customers can choose to either cancel all E-Liquids from their order for store credit/refund and have the remaining item(s) shipped out or cancel the entire order altogether.
Once an order has left our facility we are no longer responsible for these items. Lost, missing, or stolen packages require you to contact the shipping company about any issues concerning shipping mishaps.
U.S.:
Please note; Sundays and some National Holidays are NON-service days. During these days our packages are not picked up, delivered, nor do they travel in transit.
Shipping will normally take 3-10 business days to deliver once it is picked up. Shipping is NOT guaranteed delivery in three days or even by the estimated time arrival date. The additional expense you pay for when choosing Flat Rate is for the insurance coverage. In the rare case, that your package is stolen/lost/damaged the shipping company offers compensation for up to $100. There is NO Money Back Guarantee if your package is not delivered on the estimated time/arrival date.
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Returns & Replacement Policy:
**ALL CLEARANCE ITEMS ARE FINAL SALE AND WILL NOT BE ACCEPTED FOR RETURN OR REFUND.**
E-JUICE IS FINAL SALE; IT IS AT BUYER'S RISK TO PURCHASE E-JUICE ONLINE THAT S/HE HAS NOT TESTED BEFORE.
SHIPPING EXPENSES FOR REFUND/STORE CREDIT ARE NOT CREDITED BACK
We take our part to inspect every return for the fault that you state. If we find that the product does not have a manufacturer defect and is working as intended, you are required to pay for the product to be shipped back to you.
Please inspect your package as soon as you receive it. If your package is damaged or tampered with in any way upon arrival, please report it to the shipping company and ‘[email protected]' immediately. In the rare case that there is a damaged, missing, or an incorrect item in your package we require that you contact us within 48 hours of receiving your package. If no attempt to contact us via e-mail, chat, or Facebook is made regarding the damaged/missing/incorrect item(s) within 48 hours, all items are deemed correct and received.
Refunds do not include shipping expense if the product is returned after 14 business days.
Exchanges will not be accepted if you have already tampered with or opened/used a product. We do not cover for shipping on any decision you make after we send you your correct order. (ie. wanting to cancel a shipped order, ordering incorrect product(s), wanting a different product)
Iconiclakeland.com is not supplied with any warranties from the manufacturers we purchase from. Therefore, we do not accept returns if a product is non-defective, such as for any minor aesthetic reasons or personal dissatisfaction.
Because our products are not covered by warranty from the manufacturers we are not entitled to replace products due to 'wear and tear.' You will have to contact the manufacturer of that product for a replacement unit, part, or accessory.
If you have reasoning to return an item, please contact 'info at iconic-ecigs.com' as soon as possible with your order number and visual proof of reason for return.
